Alicia Butler Pierre has many strings to her bow. She started out as a Chemical Engineer, went to business school and now runs her own company called Equilibria which specialises in assisting companies achieve operational excellence.
She is a 2x Amazon bestseller author and also has her own podcast Business Infrastructure: Curing Back Office Blues.
Alicia has turned business processes from boring to interesting, thanks to her engaging approach which has even resulted in a podcast award for most interesting interview.
If you want to maximise the performance of your business with aspirations to scale, then don’t miss this interview!
0:37 – Introduction
5:52 – Growing up in Baton Rouge
9:10 – How Alicia became a Chemical Engineer
11:50 – Going out into the commercial world after graduating.
20:20 – Attending business school – the missing piece!
23:00 – Starting her own business
33:18 – What do a lot of businesses do wrong with their processes?
36:14 – How to get employees to “buy in” to new processes?
43:22 – Is it important that new employees can contribute to the documentation process?
47:46 – Using low tech to map out processes easier and make it more fun!
53:16 – The problem with too many customers for your processes!
54:34 – Tips for creating the best experience for customers.
57:42 – Value stream mapping.
58:42 – Lean Six Sigma
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